I keep trying to retire, yet my phone still rings from time-to-time with former clients seeking advice. I should say no but, like any recovering addict, this recovering Adagio consultant occasionally shows weakness, falls off the wagon and, unwisely, responds.

Recently, a former client called to say that he had upgraded his very outdated AP and GL to current versions, Payables 9.3B (231130) and Ledger 9.3B (231109). Since the upgrade, Adagio randomly dies. The crashes do not occur following a request to print, thereby throwing into question the Crystal version ?? issue as the culprit. The client says that when he opens GL and does nothing else, after about 3 minutes, Adagio spontaneously closes. The same thing happens when a user is making entries to a GL or AP batch. Adagio simply shuts down completely and without warning.

Client has only GL and AP. The Windows 10 Pro version is our favourite, 22H2

Here is what I have asked him to do
• Run Chksys. It often corrects the problem
• Reinstall the 2 modules and run wssetup at all stations
• On the server, rename C:\Windows\Crystal, then reinstall the 2 modules and run wssetup at all stations.

Any thoughts?

Hi Brian, hope you are enjoying your retirement! You mention the server, is the share access getting knocked out maybe? Does a repeating loaded ping work for more than 5 minutes?

Agree it's not likely crystal if crashing is random. Sounds environmental, maybe the upgrades were associated with other changes as well.

The full crash behavior suggests to me that file access to the programs and data might be getting cut, one way or another. I'd look at isolating antivirus next if the share access looks consistent.

Hi Brian,
I had similar issues with a few of our clients. The attached PDF was shared with the IT guys, who were then able to correct the problem.

Please let me know if this helps or your require further information.

Best regards,

p.s. Also hope you are enjoying retirement.