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#58034 - 07/12/18 12:00 PM AR customer - different on two stations?
KNoel Offline
Adagio Guru

Registered: 02/01/07
Posts: 110
Loc: Ottawa ON Canada
AR 9.2A (161013)
I needed to make a change to a customer and when I saved it I got an error message "Error re-writing record to Adagio Filter Matches". My changes were saved but every time I go back to the customer message re-appears.
An integrity check did not solve the problem.
On further investigation, my colleague opened the customer and sees the previous customer info, not the changes I have made, and no error message.
Is there a way to "re-index" manually as that seems to be the problem?
Thanks
Karin

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#58035 - 07/12/18 01:35 PM Re: AR customer - different on two stations? [Re: KNoel]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4563
Loc: Wynnewood, PA
Hi Karin

You can delete the filter, run Data Integrity Check, and then re-create it.

But I would suggest, at a minimum, installing the (170711) service pack for Receivables 9.2A. And really you might want to install the 9.3A upgrade. I seem to remember this being an issue that was fixed.

Steve

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#58037 - 07/12/18 02:22 PM Re: AR customer - different on two stations? [Re: Steve Schwartz]
KNoel Offline
Adagio Guru

Registered: 02/01/07
Posts: 110
Loc: Ottawa ON Canada
Thanks Steve,
We're a little behind in our updates and might try to update before digging any deeper!

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