IN AR IF A CUSTOMER BOUNCES A CHECK CURRENTLY I DEBIT NOTE IT BACK IN UNTIL ANOTHER CHECK IS ISSUED TO ME. BUT THAT THROWS MY SALES OFF. IS THERE A WAY I CAN REVERSE IT TO CXL THE ORIGNAL PAYMENT

Hi Kevin,

What sales amount is incorrect for you? The MTD statistics or a GL Sales Account. Perhaps the solution is not to use the Sales GL Account when you do the debit note.

You could do an adjustment to the payment, debiting the cash account, but that does not unpay the invoice.

The best solution is to get Adagio Bank Rec which allows you to simply click a button to unpay the customer invoice and also generate the service charges the the bank charges you and what you would charge back to the customer.

The customers amount is wrong. I am not going to get a new program for this one problem. There is no way of adjusting it in the ar program so it goes back to open invoices instead of debit noteing

So it is the MTD Invoices or Debit Notes statistic that is incorrect? Then do an adjustment (rather than a debit note), crediting the cash account, because adjustments do not affect customer statistics.

If this not the customer statistic you are worried about, then please indicate what screen or report you are looking at, and the information that isn't correct for you.

Your getting to technical for me. The problem is in the AR customer transcation screen its showing that the invoices are paid. How do I revers that or you say adjust that. By adjusting does that make the invoices go back to the opens. Its really not the statics I am paying more taxes to the governement becasue I am inflating my sales more becuase of the debit note

Hi Kevin

There is a better way to record bounced checks that will solve your problem, and is more logical than entering debit notes.

Create a new cash batch, and re-enter the check with a slightly different check number (12345NSF instead of 12345), for the date use the date the check bounced, and for the amount use the same amount, BUT IN THE NEGATIVE. Then "apply" the negative balance against the original invoices until the unapplied balance is zero. The balances in the original invoices will be restored. Then post the batch. This will credit cash, debit AR, and have no effect on sales statistics.

If the original invoices don't appear because they have been moved to history, just leave the negative balance on the bounced check. When the check is re-deposited, apply the amount against this balance instead of against the original invoices.

If this is not clear, let me know, and I will try again, in more detail.

Regards

Steve

Hi Steve Schwartz,

Thanks for the clear, step-by-step, description of how to reverse a bounced check (cheque) in Receivables. I think I might add this to our TechTips section.

Thanks I think I can do that. What then is the adjustment menu button for?

Hello kevin,

For adjustments, such as when you decide to give a client $150 credit on account for something.

I hate the adjustment button, and I avoid using it if at all possible.

The only time I ever use it, because there is no alternative, is to adjust the current balance of a debit note, credit note, or adjustment transaction. To adjust the balance of an invoice transaction, I enter a credit note or debit note.