Hi KNoel,
I suspect that an additional Profile has been saved on the AdagioPDF (or AdagioV2PDF) and not removed when finished generating the statement. I have seen this behaviour before. In all cases, there should only ever be a single profile saved and active on the printer driver, namely the Default profile.
To address this, you need to open the Printers setup in Windows and locate the AdagioPDF driver, and access the Preferences. Look for a Profiles tab, and if the Default profile is not active, select it and make it active. If there are any other profiles here, they should be deleted.
AdagioV2PDF is a new printer driver - installed and currently only supported by Adagio Payables 9.2B and Adagio Time&Billing 9.2A. It should not yet be used by other Adagio programs, but as upgrades roll out, they will support and use the newer AdagioV2PDF driver, as it does have updated features.
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Regards,
Softrak Tech Support