Hello,
My client's ePrint has recently stopped working. When she clicks on the ePrint button in a report, it gets to the status of "Converting/Saving to PDF file..." and then locks up. Then she needs to End Task or reboot to clear the screen.

Versions:
Windows 7 professional
Stand alone system
ePrint 20150919

We tried uninstalling, renaming the ePrint folder and reinstalling to no avail.

Ideas?
Thanks in advance,
Carol

UPDATE -- it seems to be Adagio PDF that is misbehaving. I tried showing her how to print to PDF by choosing the Destination PDF on the print dialog box. It freezes at that point.

This is way out of my league, but I had this happen at a client and they uninstalled the AdagioV2PDF printer driver and re-installed it by running AdagioV2PDF.exe under \Softrak\System\AdagioPDF.

This assumes they are using Payables 9.2B, which I believe is the only module which runs AdagioV2PDF. If they are not, you won't see the AdagioV2PDF printer driver on the list, and then you can ignore this advice.

Steve

She is still on AP 9.2A.

Well, maybe uninstall the AdagioPDF driver and re-install it by running AdagioPDF.exe under \Softrak\System\AdagioPDF.

Don't pay me if it doesn't work

Steve