Hello,

History:
Last week some of the files that print the F/S in the GL were quarantined by Microsoft Security Essentials scans and also some other programs. Our IT guys followed the directions the consultant gave us and the F/S printed

Today:
In the AR, the Cash Batch listing report is not coming through correctly from the information entered into the payments. Is there any chance that another file has been quarantined (as was the case with GL).. Has anyone else run into this.

Hi shann,

I would be very surprised to learn that MSSE was quarantining data files. Executable programs are one thing, but non-related data files is a far less likely beast, since these files don't 'do' anything.

Could you explain a little bit as to what is happening with the Cash Batch List report that you weren't expecting? Is there an error message, or is the report contents different than expected, or something else? Knowing what the problem is will assist in pointing the finger to the right place.

Ensure that your data passes an integrity check.

Thank you for your response

I ran a data integrity check this morning and it comes back 'ok'.

On the Cash Batch listing printed the 'Detail', and 'Acct.' fields are blank so the usual information isn't there.
The 'Dept.' is usually blank but has the dollar amount in there with 7 decimal places. And the 'Description' usually has the Account Name in there however it is also blank.

Hope that makes sense.

I would have inserted a screen shot ~ however inserting an image that is on my c: drive isn't working

Hi:

You will need to call your Adagio consultant. They will provide an update to the Receivables module that will fix that issue.

Thanks so much!

Hi there Bruce,
Would this be the latest Hot Fix for AR? I read through the fixes and this issue is not mentioned.

http://softrak.com/downloads/hotfix_issues.php?user=1161

Many thanks,
Carol

Hi Carol:

Yes, that's it. The very last line says "In Receivables 9.2A (2015.06.25) the Cash Batch Listing report was missing the Detail, Type and Doc. Number field data."

Thanks Bruce! I appreciate it!