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#48777 - 01/25/16 03:15 PM pdf not showing
Doug_Smith Offline
Casual

Registered: 12/30/13
Posts: 13
Loc: United States
Seems to be a change in History/item lookup. I now cannot click on the invoice an item is on in the item lookup under history and pull up the pdf invoice for that item. Also, when I load history it only brings up invoices not orders. Just updated to OrderEntry 9.2A (160111)

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#48780 - 01/26/16 08:32 AM Re: pdf not showing [Re: Doug_Smith]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
Hi, Doug,

No change. Make sure your PDF options in your Company Profile and User Preferences are enabled. Also ensure the 'Archive PDF customer copy?' option is enabled on the Company Profile's Optional/Specs tab. Whether in History or Current, if these things are enabled and the invoice has been printed to PDF you will see the PDF button when the document is highlighted.

Ensure that Orders is selected on the Items tab in History to have these documents returned by your query also.
_________________________
Regards,
Softrak Tech Support

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#48786 - 01/26/16 10:41 AM Re: pdf not showing [Re: Softrak Support]
Doug_Smith Offline
Casual

Registered: 12/30/13
Posts: 13
Loc: United States
All those settings are correct. I can see the pdf in orders, invoices, and credit notes but can't see them when I do a search on item in history! It was there before the update but now is gone.

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#48788 - 01/26/16 11:02 AM Re: pdf not showing [Re: Doug_Smith]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
Hi, Doug,

You're right about the PDF button not being shown on the Items tab grid in History. As I was flipping back and forth between the two of them, seems I was looking at the prior version and not OE9.2A.

It is visible from the Invoices tab grid in History.

I will report it missing on the Items tab to R&D for you. Thanks for bringing this to our attention.
_________________________
Regards,
Softrak Tech Support

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