When trying to open financial statements, I receive 'unable to load financial reporter'. This happens with both companies I have in Adagio. Data Integrity Check comes back fine and a reboot results in zero success.

Thanks.

Hi Tam,

What version of the Adagio Financial Reporter are you using? With Ledger or FX?

The likely culprit is a corrupted data file that is only used by the Financial Reporter (such as a Statement Group list or Department Range list) and this is not checked by the Data Integrity Check process. Current versions of the Financial Reporter attempt to detect and reset corrupted files, though may not always do so.

Should this continue to be a problem with the current release of Adagio, you may need to remove the problem file from the data directory and let the Financial Reporter recreate it. This would probably best be done with your Adagio consultant.

I have just found that Microsoft Security Essentials under WIndows 7 is detecting the file c:\softrak\ledger\LedgerFinRep.exe as a Trojan horse and quarantining it. This then causes the error message you see. If you look into your softrak\ledger\ folder, there will be no LedgerFinRep program.

Excluding the c:\softrak folder from MSSE's realtime scans and reinstalling GL helped on one system. Restoring the quarantined LedgerFinRep.exe file and adding an exclusion for that particular Trojan Horse fixed it on another.

Thanks to you both, your responses are greatly appreciated.

Version: GL 9.2A

The ledger file was not depicted as being problematic in my security software. I will thus contact my consultant.

I am having the same problem today. Thanks for the suggestion. I'll look into it when back in the office first thing in the morning.

This problem is not exclusive to MS Security Essentials. I have two clients running other AV software that also have the problem.

Softrak:
This could present a lot of work to fix. I already have 4 calls in the last 2 hours. Is there a way to get it off the list like when you're blacklisted?

Hi, Dan,

Please provide the names and versions of the other AV software that is causing an issue.

Someone else has reported they are using Microsoft Defender and that it reported a false positive on LedgerFinRep.exe also.

I have 2 clients using Microsoft security essentials with same problem. It is detecting the ledgerfinrep.exe as a Trojan.

More information for assistance from security essentials.

Trojan spy\win32: nivdort.cw

Are we sure this is not a valid Trojan?

From Microsoft's site:
TrojanSpy:Win32/Nivdort.CW
Alert level: Severe
Also detected as: Trojan.Win32.Agent.ihpl (Kaspersky), Trojan-FHOH!885352259A4D (McAfee), Troj/Nivdort-BV (Sophos), TROJ_BAYROB.SM4 (Trend Micro),

Avast is also picking it up.

We have the corporate version of MS "System Centre Endpoint Protection" and of course it removes it too.

Hi again, Everyone.

All of our executables are 'signed files' and 'signed files' can't have viruses. Unfortunately, this is a false positive that is being reported and we are working with Microsoft to try and get the issue resolved. Unfortunately, these things do not happen nearly as quickly as any of us would like them to.

I'm having this problem at both of my workplaces. Any idea when it will be rectified??

Thanks
Jean

....just spoke to our tech guy and he said that MS Security Essentials detected the financial reporter as a virus and removed it, so it needed to be restored from a backup.

It does not need to be restored from a backup. The program files are not normally in the backup unless your server backup includes the softrak directory.

You can re-install the GL by downloading it from softrak.com. If you need help for this you should contact your Adagio dealer.

Okay great - thanks for the tip Dan.

Jean:

All you need to do is recover the Adagio files and registry keys from your AV software's quarantine.

Problem is, if you don't fix the reason Adagio was quarantined in the first place it's just going to happen again.

I added exceptions to Exclude file of LedgerFinRep.exe to System Center Endpoint Protection (Microsoft product).

Thanks Doug - did that and we're all good now. I'll pass along the email that was sent out about this issue to our tech guy.

This from Microsoft:
=========================
Thanks for the report, this in indeed a false positive. I've disabled the signature and it will take effect in signature release version 1.213.2988.0 and above.
Sorry for any inconvenience this caused.
Geoff
=========================

i had the same problem yesterday. The Ledgerfinrep.exe was gone. I copied one from old file and it worked, but it gave me a new error message..... "Failure to initialize the Adagio reporting environment"

As far as we can ascertain, Microsoft has updated their anti-virus definitions and this problem should no longer occur.