After updating to OE 9.2A my invoices started printing portrait even though it says landscape. I saved OE 8.1F on an external hard drive and it still prints correctly any help?

Hi Shannon,

I have heard in a very rare occasion that when printing a specific Standard Report, with multi-currency enabled, to a specific printer driver, that the resulting printout had portrait orientation rather than landscape after the 9.2A upgrade. But I have never seen a problem when printing specification forms such as invoices or statements, so what you are experiencing is not known to us.

- Can you indicate the release date of OrderEntry? There was the original release on July 29, 2015, and a recent service pack on January 11, 2016.
- Does this scenario occur for all invoice forms or just a particular form?
- Does this scenario occur for all workstations that use Adagio OrderEntry, or just a specific workstation?
- Can you replicate the portrait orientation printing if a different printer driver was selected?
- On the specification form, what is the 'Paper Type' set to? If 'Default', then settings from the printer driver will be used, which may be different than you want. Choosing a specific paper size such as 'Letter' also also setting the orientation.

This might be a problem that will be easier to solve with the assistance of your Adagio consultant.

Shannon is my client and I was able to resolve the problem by creating a new spec using a standard paper size. The paper they use is actually 8.5 x 11, although the bottom section is blank and is torn off before being sent out..

There is a problem, though, with 9.2A (and with later releases of 8.1F) in that it ignores the landscape setting for custom paper sizes.

Steve

Hi Steve,

This is a little more complicated. I just tested the 92A (160111) with my printer and there is no problem with the orientation for a custom paper size.

We need the more information to track down this problem.

I will forward the spec to you.

Steve