Hi Eric,
Your Adagio consultant reached out to us and we were able to determine the problem with the Time Utilization report. It seems that if a staff person has never posted Non-billable time, they are being incorrectly excluded from the report. There are links and selection criteria in the report related to non-billable time, and it appears that the new reporting engine for Time&Billing 9.2A is expecting at least one record in the Staff Non-Billable time data file.
This is in error, and I have written this problem up for R&D. Thank you for bringing this to our attention.
If this is at all helpful, if you select the 'Specific Date Range' option on the report, then the Work in Progress data file is used as the source of transactions rather than the Staff Statistics, and all staff with billable or non-billable time will appear on the report. The number of hours will not synch to the 'MTD' version of the report unless the Month End process is performed religiously at the end of each month, and time is only ever posted for days in the respective month, because staff statistics are accumulated between Month Ends and not the Time transaction date. This strict timing for entry/posting and running Month End is probably not realistic, to be fair.
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Regards,
Softrak Tech Support