Batches missing in A/P plus F6 pointer issue warning

We commonly get an error message when using the F6 key
"Invalid Pointer Error"

One user starts a batch in payables and when another user signs in that batch will disappear. In the past we have been able to recover this batch but yesterday it was not there at all.

In AP & GL System Status, there is a message of 2 errors in the Adagio Ledger Status that says

…N:\grasp\QRTMCW80.grw needs: [06/13/2013] - currently [01/09/2013]



What is this?

Since you are the only one getting this error, you need to provide more information in order to help us to help you.

-What version of Payables are you using?
-On which screen exactly does it happen?
-Does it only happen on this one screen or on other [F6] SmartFinder screens too?
-At which point? What are you precisely entering or clicking on?
-You said "commonly". Does that mean 50% of the time? 25%? 90%?
-Can you reproduce it deliberately? In other words, is there a series of steps that consistently cause the error? A pattern?
-Does it happen on the same screen in the sample data that comes with Adagio?
-If you have more than 1 user, does it happen on all computers or just one?
-How long have you been experiencing this error?
-Did something change at the point when it started? Upgrade to Adagio? New computer or server?

Your other posts about "disappearing" AP batches suggests that there is something wrong in the environment outside of Adagio. Batches should never just "disappear".

Thanks Bruce

Our IT guys are looking into a couple of set up issues on our computers.

I will be in touch again if I need Adagio help.