Ido was indeed very helpful, but I did need to save the data with the report for Visual Cut to work.

This is what he said was the problem - "Visual CUT 11 failed to connect to your data source. So it couldn't refresh the data on its own."

I know this is not strictly an Adagio issue, but maybe someone can explain how to tell VC 11 to connect to the Adagio data.

Thanks

Steve

I had to use the 8.5 version of VC which works with Adagio's interface to Crystal.

Hi Ralph

To (hopefully) complete this thread, using the 8.5 version of VC worked. Following an error message about the wrong version of CRVIEWER.DLL, I had to copy the CRVIEWER.DLL in my C:\Windows\System32 folder over the existing one in my C:\Program Files\Seagate Software\Viewers\ActiveXViewer folder to synch versions, but after that it worked like a charm.

Thanks so much for your suggestion and follow through. I just know my client is going to be ecstatic, and I have another wonderful tool in my consultant's toolbox.

Steve

Steve, I'm glad to see that you found a good solution for your customer. Thanks to Patricia for suggesting PrintBoss which would have been a good solution as well. PrintBoss is extremely flexible and has many features that solve most printing issues. We hope that Adagio resellers, whom we have supported for many years, remember to talk to us about solving any printing problem.