Hey guys,
We had a partial batch payment (receivables side) get returned because a customer's account was closed. We are not interested in making this an NSF item. So, in BR I reversed the entire batch yesterday (didn't have the option to reverse that 1 item within the batch). Looking at the help notes I realize that this item (along with the others) does not automatically show as not-paid like in AP, however it should have corrected itself when it hit Ledger, correct? So, to re-correct the problem we re-billed our customers as needed, and then re-paid everything except for the payment which did not go through (ouch!). After running month-end reports last night it appears that the original transactions were not reversed in that ledger account, which I assumed was the case. Where did I go wrong & what is the best way to correct something like this?

Thanks!
Erin

Erin:

There is a way to reverse (NSF) a single item from a deposit however the procedure is not as obvious as one would think. Even I have to think about this every time someone asks. You need to find the deposit in the Balance Inquiry/View Transactions. There you will find the NSF button. The NSF will reverse the single payment within the deposit and make the amount outstanding again on the customers account.

I suspect what you have done is reverse the entire deposit, only impacting the bank balance. What you did afterwards will need to be undone. The best option is to always reverse the mistakes you made rather than try and find some short-cut. When you make a mistake like this it's always best to get your Adagio consultnat to help you out.

Doug thanks for refreshing my memory on where the NSF button is buried.