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#34177 - 12/04/12 03:33 PM Invoice error?
DCondon Offline
Casual

Registered: 10/02/12
Posts: 10
Loc: Langley, BC Canada
i Have updated my invoicing recently to the 9.0b
but i posted my first batch at the end of Nov but 7 invoices posted fine but 3 came back with errors..

Invoice ### is PAD enabled but customer XXX### is not enabled for pre-authorized debits???
what is this as we didnt have anything like this in our old vers
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RE Condon Accounting Services
Langley, BC

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#34178 - 12/04/12 04:31 PM Re: Invoice error? [Re: DCondon]
Softrak Support Online   happy

Adagio Action Team

Registered: 03/09/99
Posts: 11540
Loc: Vancouver, BC Canada
That information should be available when a custom modification to Adagio Invoices is in place to support pre-authorized debits.

Are you aware if your company has purchased this custom modification? Did you install this upgrade to Adagio Invoices 9.0B while a batch was open and had some invoices in it.

It's best to discuss what is happening with your Adagio consultant. If you do not have this custom modification, then a problem has occurred for the installation, likely with the information related to your program registration.
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Softrak Tech Support

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#34179 - 12/04/12 04:49 PM Re: Invoice error? [Re: Softrak Support]
DCondon Offline
Casual

Registered: 10/02/12
Posts: 10
Loc: Langley, BC Canada
No i didnt have a custom mod?
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RE Condon Accounting Services
Langley, BC

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#34180 - 12/04/12 05:00 PM Re: Invoice error? [Re: DCondon]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4413
Loc: Vancouver, BC
Very odd. Did the invoice batch exist at the time you converted?
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Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#34181 - 12/04/12 05:30 PM Re: Invoice error? [Re: Douglas Dickie]
DCondon Offline
Casual

Registered: 10/02/12
Posts: 10
Loc: Langley, BC Canada
o im not sure.....
Should i delete and recreate them?>
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RE Condon Accounting Services
Langley, BC

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#34182 - 12/04/12 05:37 PM Re: Invoice error? [Re: DCondon]
DCondon Offline
Casual

Registered: 10/02/12
Posts: 10
Loc: Langley, BC Canada
i CANCELLED THE INVOICES AND THAT WAS THE PROBLEM THEY EXISTED BEFORE THE CHANGE OF VERS
THNKS FOR THE IDEA
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RE Condon Accounting Services
Langley, BC

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