When I print an Invoice, confirmation, picking slip for one particular computer, everything is moved to the top and to the left. It does this on any printer including Adagio PDF. Only one machine is doing this, 30 computers print the same specifications properly. Printing reports is Sales Analysis is fine. I have attached a sample of a correct print and the incorrect print. Any suggestion would be appreciated.

Doug

Hi Doug,

What version of Windows does that workstation use?

The usual reason for this problem is that the 'Language for non-unicode programs' setting on the workstation was changed to English (Canada) as opposed to the factory default of English (US). When the setting on the workstation differs from what is saved with the specification (English US), then the margins will be too small (in your case).

The solution is to change the workstation Unicode setting back to English US. How to do this depends on the version of Windows. Windows 7 has something called a 'System Locale' on the Administrative tab of Control Panel - Region and Language. Windows XP has an Advanced tab within Regional and Language Options.

Note that this is different than the other possible specification printing problem when 'Large Fonts' is enabled on the workstation through Windows Display Settings, and can cause specs to print 'shrunk' on the page.

Softrak Support

FYI: We are seeing most new computers sold in Canada to have their Regional Settings (which includes the Unicode) set to English (Canada) as the default.

Thanks Support, this resolved an issue of mine as well!

The reason for the problem is that the sample specifications were created many years ago on a machine that had the setting as English US, and most Adagio clients use modified sample specs. The mismatch causes the margin issue.

If you want to maintain the Unicode setting on the workstations as English Canada, then you can create a new specification from scratch on a workstation that has the English Canada unicode setting, and it will work successfully - but not on machines with the unicode setting as English US.

That worked. Thank you for the help.

Doug

Softrak Support:

You can edit a spec created in English (US) to fix the alignment problem so that it works with English (Canada). You do not need to recreate the spec from scratch.