Hi Steve,

Am I correct in that consuming a lanpak when when a user tries to edit a customer from another module is introduced in OE 8.1E? How then could we all be having problems in 8.1D?

BTW, the idea of consuming another Lanpak when you edit a customer does not seem to be a fair use of the Lanpaks we purchase. If when we edit a customer in OE it's going to consume an AR Lanpak, it should also minus an OE Lanpak since OE is unusable until you stop editing the customer.

We started consuming the lanpak when you edit a customer when BankRec was released in May of 2011. The fact it was not consumed before was an oversight in OrderEntry. I believe that it's possible that the fix to the code was actually incorporated into OrderEntry V8.1D but might have missed the release note.

While Steve's client complained to him that they had run out of Lanpaks, we have not received any screen shot to demonstrate that the lanpak in use count was astronomically high. There are legitimate circumstances under which all the lanpaks may be consumed.

Hi all

My client who uses Invoices (with 17 Lanpaks), reported that the problem occurred again today, at 5:15PM as usual. At that time, she is the only one who is truly in Adagio - everyone else has left for the day.

Although I begged her to call me so I could get a snapshot, she didn't. So I don't have any further information except that the fix is not working in all cases.

Steve

Hi Steve,

Until we can see the Help | About screen, we cannot verify that you are reporting the same problem.

Sorry.

Thinking about this some more, I wonder whether the problem occurs when everyone is exiting Adagio at once. That is what happens at these companies around 5PM.

Just a thought until I get to see it in action.

Hello:
One of my clients ran out of licenses today. I believe it is the same problem because this is the first time it has happened and I installed upgrades for 12 modules just last Friday.

They have about 15 users and 40 licenses. The problem occurred about 3:15, not quitting time. No one looked at the Help screen so I can't confirm it's the same thing.

The "fix" has not been installed though I will do that next.

Hi, Steve,

Thanks for all the other information you provided today when the Lanpak error was received. Hopefully, we'll be able to obtain the rest if it occurs again.

Support:
It looks as if all of the cases listed here own 2 or more Lanpaks. Could it be related to that? Or is it just that larger sites are more likely to encounter the problem?

Larger sites are more likely to encounter the problem.

As Leigh alluded to, my second client called today to report the problem recurred there, once again at 5PM!!!

I was able to log in and see the error message that all Lanpaks were used, followed by the Access Violation message. Unfortunately, the user was restricted from clicking on Help (can you believe that!) and by the time I logged out and gave her rights, the situation cleared.

The user was editing Items from within OE when she was summarily kicked out with the Lanpak error message that all Lanpaks were in use.

The 5PM timing and where the user got the error stengthen my hypothesis that this problem occurs when for a moment two simultaneous events occur - editing a customer or item from a non-native module, and someone else exiting out of Adagio. I wonder if the exiting from Adagio temporarily locks the license counter file, which coincides with the request for another license when editing from a non-native module.

Steve