Not sure what's up with this. Been having this problem with Lanpaks the last few days occasionally. Here is what we see in Help/About:

WOW! That's a lot of users!

I'll let tech support handle this. My guess is that they'll suggest uninstalling and then re-installing your lanpaks. There may be a file that needs to be recreated, but I'm out of the office for the rest of this week.

Hi Susan,

Actually, if you'd like to get the counts to be something more reasonable, then you might try:

• Make sure that everyone is completely out of Adagio.
• Delete EZSEMTAB.dat from your data directory. (You won't be able to delete the file if anyone is accessing that company data.)
• Delete EZTASKS.LD4 from its directory. This is usually in \SOFTRAK\SYSTEM but might be elsewhere since you came from Accpac Plus. (You can find the location of this file by opening ADSPROF.dat in your data directory with NOTEPAD.EXE and checking the "TASK=" line.)
• Launching a single Adagio module and making sure that the "In use" count is correct.

We've never seen anything like this before. For a "one-time" event like this, perhaps will just consider it "one of those things" and see if it happens again.

If it becomes a regular occurrence, then we'll take a longer look.

Having problems with this again.

I just got a call from a large client of ours experiencing this issue for the first time. Last night we upgraded LP,AP,OE,GL,IC,GV to the latest versions.

After backing everyone out of the system (quite an ordeal for them as they are located in several different buildings) the counts seem to reset but are now reporting inaccurate figures, as per the 2nd screen shot.

2nd screen looks good.

The first instance of an application is "free", does not use a LanPak.

So, free O/E and A/R then 2 LanPaks used for the next 2 into O/E

Ah of course, my mistake there. However, it's safe to say this is no longer a one time occurrence.

Could you both run the Help | System Status | Check Lanpak Status function and tell us whether all your Lanpaks are at the same version level?

Hi Andrew, yes, I wondered if perhaps I had missed one of their lanpaks when I did the updates last night, but I can confirm all 22 are version 9.0D.

OK. Thanks.