Hi Susan,

Did you install any upgrades recently?

When the user count gets out of whack, is everyone prevented from launching Adagio, or can you launch one instance of each module?

I'm not 100% certain if we tried to open what would have been the first instance of one. I'll test it out next time I get the opportunity.

All 40 of our Lanpaks are 9.0D. Everything we have installed is current except for Receivables 9.0D which is not yet installed. We started having these lanpak problems when I started this post on Nov 3. At that time I had not yet installed Sales Analysis upgrade 9.0A or Toolkit 9.0C.

When we get the error about "all lanpaks are in use" and help/about says millions of are in Lanpaks in use, we have to close everyone out of Adagio completely, then re-open. Everything is okay after that. I'm not sure if every user is getting the same error. I test that next time it happens.

Hi Susan,

Has this happened again before you re-activated the thread? Is it becoming a regular occurrence?

It's happened to us approximately 5 times. It's usually happening at the end of the day when everyone is in the process of closing their programs.

OK. I wish we'd known it had happened again. I thiought it was one of the "unexplained computer glitches". I guess it still is, but perhaps we'll have an explanation before 2012!

For anyone following this thread, could you please e-mail me the file "\SOFTRAK\SYSTEM\EZSSILCK.Ld4" as soon as the error is noticed (i.e. before you fix the problem by having everyone exit the system and re-enter a module. Thanks.

We've created a Utility to help track down what might be happening here. The ZIP file contains the EXE and basic documentation.

If you'd like to help track down the problem, please download and unzip the file to your Desktop and follow the directions.

Thanks for your assistance and patience.

Okay, we'll run the utility next time it happens and email the file.

Happened at 4:59 again today.. just when everyone is closing their programs. I emailed the file to Andrew.

Unfortunately... I didn't have the utility in the right folder... sorry. Will try again next time.