Hi, we are experiencing a problem with a high number of errors from labour burdens that do not come across properly from job costing into the GL. Dollars are there but the account codes are not. We looked at all the jobs and they appear to be set up correctly. Any suggestions?

Hi, Carla,

Whether the account-department codes are being read from the Job, Phase or Category depends on the Revenue Tracking Level defined on the Job record. You might be checking the Job record accounts, when really you need to be checking the Phase or Category record.

Also, if the account-department code fields are blank on the Job, Phase, Category record, then this information will get read (default) from what is defined within the Company Profile, Accounts tab.

Hi thanks for your reply. Our job Revenue Tracking level is set to "Job". All the appropriate accounts are set up at the Job level, but our phase and categories are blank (there is a check box checked on these for "categories apply" - what does this mean?). I'm not sure what else to check.

We ran our payroll again and there were over 400 errors with regards to this labour burden - pretty much every entry. This is making our accountant want to switch to a different accounting system and fast!

Does chooosing simple cost tracking versus phase/category cost tracking have anything to do with this? Our jobs have both checked off. Revenue tracking level is set to Job and Revenue Recognition method is set to Billings and Costs. Any other suggestions would be much appreciated. Is there anything I could check in our program set up that may be causing this problem?

Carla,

You really should contact your Adagio consultant and get them involved. There really isn't enough information here to effectively troubleshoot this problem on a forum. Your Adagio consultant will be more familiar with your particular environment, AJ set up and the payroll program you are using.

Please ensure that you run Data Integrity on your AJ data as well and that there are no errors. You should do a back up first just in case it reports any errors and you need to select the Rebuild button.

Can't afford to hire one at this point and really don't want to anyways for a variety of reasons. thanks though.

Hi Carla

Speaking on behalf of Adagio Consultants everywhere, when I read that someone is threatening to switch accounting software and incur thousands of dollars of expense and mental pain, all because of a problem that can be readily diagnosed by a good consultant, but that they "can't afford" to hire one, then I can't take this poster seriously, and I certainly wouldn't want to be that company's consultant.

Steve Schwartz

Well,an Adagio consultant set up the system but the errors continue to occur. It appears that the previous accounting staff did manual entries to get around it. It doesn't make sense to have the same consultant come back and have to pay them again when it should have been fixed in the first place.

Hi Carla:
As an Adagio consultant myself, I have 2 thoughts. First, is it possible that Job Cost was set up correctly initially and that the problems have happened since then (ie. when new Jobs etc are created)? In other words, could it be a training issue?

Secondly, if you believe that the problems have existed from Day 1, you are entitled to ask your consultant to address the problem on a basis that is acceptable to you. We make our livings by having satisfied clients and that means solving problems. He or she would rather hear from you now and get a chance to address the issue than find out later that you're dissatisfied.

Hi Carla,
We did not setup your system. But we know Adagio Job Costing cold. We are payroll experts, our preference for Job Costing is Paydirt.

And we're in Ontario. Waterloo to be precise, and we service all over North America.

We will look at your situation remotely and if it is easily fixable, we will fix for no charge. Or show you how to correct.

We believe that strongly that Adagio is if not the preferred, then one of the best solutions available.

And if we can resolve your situation, please tell the world about how great your Adagio solution is.

Call us and we will arrange a time to connect and review your problem, assuming you have internet connectivity.

Brian Stief