We put defective stock back into stock on the system, then follow it immediately with a negative receipt in POA to the vendor. That gives us paperwork to remind us that we need to apply for an RMA with the Vendor and send it back to them for warranty. If there is no warranty from the Vendor but we are still crediting the customer, we use an Inventory adjustment to a specified account 5430 for write off's so we can see how much we write off each year.
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Susan Tennier
TDL Canada
Trenton, Ontario