I am trying to edit my P&L and when I click on Maintain Financial Reports I get a error that says, "Adagio Financial Reporter has encountered a problem and needs to close." I have exited the software and re-enetered and still get the same error message. I've had the another user try to access from her computer and she gets the same error.

Thanks,
Lulu

Hi, Lulu,

Is this the first time you've accessed Maintain Financial Reports since upgrading to GL9?

No, but this is the first time that we try to access it since we closed the year end.

Okay, it could be that there are one or more files that are corrupt.

You should do a DIC, make sure you have a current backup and if there are errors and the Rebuild button presents itself, Rebuild the data and rerun the DIC.

However, it could also be that you will have to look through your data and (making sure that no one is in Adagio at the time) selectively rename a file and then try to reopen the financial reporter.

Examples of files you can look at are GLATREE.xxx or GLDTREE.xxx or GLACCGRP.xxx (where 'xxx' is your 3-character data extension). I would not suggest deleting these files but renaming one of them (eg. GLATREE.xxx to GLATREE.old) then reopening GL and trying to access the financial reporter. And, moving on from there.

This may be something you want to contact your Adagio dealer to help you out with.

Well, I ran the DIC and it was clean and I still had the problem. Interestingly enough, I had IT install the 080402 GL9.0A service pack last night and I was able to get into Financial Reporter without any problems this morning. I made my changes and everything appears to be working.

Thanks,
Lulu

Great, glad to hear this.

Probably something didn't go as planned during the install previous to the 080402 one at your site. In any event, you're up and running!

Have a great day.