Using QC plus for windows w/Adagio Ledger software. I restored an archive batch. Opened new batch and did some editing. Problem is, when I try to "delete" an entry, it causes a system error and corrupts batch data. I deleted the batch, restored archived batch again, opened batch and tried deleting again, same problem. Deleted the corrupt batch a second time, backed up data, loaded onto my laptop, samething happened as above. Is this a software error, if so, how do i fix this. please help, i don't want to have to key in all this information again.

Hi Kevin,

Does your data pass an integrity check prior to restoring the archive batch? When you restore the batch, which options are you using (ie revise dates, new or existing batch, single or multiple batches, etc). Is the archive batch window the only window open, or are there others.

I have not been able to duplicate this issue using Adagio Checks 6.5A. I created a new archive batch, restored it, and deleted a detail from the restored check, with no adverse affects.

You may be able to narrow this down somewhat. Try restoring a single check from your batch, rather than restoring the entire batch. Does the same error occur? Can you restore multiple checks (Multi-select the checks from the grid, and choose Restore)? All checks? The solution may be that something is bad within a single check, rather than an entire batch, so that you would only have to recreate 1 check.

Does Quik Check sample data exhibit the same problem? If not, then the issue likely lies within your live data.

Regards,
Softrak Support

Still receiving program shutdown when I try to delete an entry in a restored batch. Now this program shutdown has seemed to damaged my database structure. I can still print chq's with QC for windows, but, when I try to print the QC batch, I receive Error 533: cannot open database. Yet, I can still post the batch to the GL. GL retrieves information okay. What is error 533 and how can I fix this problem?
Thx for your reply...

Hi Kevin

Have you tried the suggestions in the previous post of restoring a single check from the archive batch? Multi-checks? (eg. just try to restore the CHECKS, rather than the whole batch.)? You did not say.

Error 533 has to do with a corrupt and/or unexpected file in your QC data. Usually, the file is a batch file or batch control file.

If you have a corrupt batch file, then restoring anything into the open batch area will produce problems. Can you print from the Archive batch area ok? If so, then this would narrow it down to the open batch files. Also, there could be an old batch file in the QC data that did not get cleared, thus causing problems when you try to print the batch.

I can give you some suggestions based on the Error 533, however, if you still encounter problems with it after that, you should really consult your Softrak Dealer for more assistance, as it will be difficult to troubleshoot the problem from the Forum.

Make sure you have a good back before trying any of these suggestions!

1. Go into QCWIN & make a note of the Batch numbers on the Open Batches screen.
2. Exit out of QCWIN.
3. Using MS Explorer, go to the data directory where your QC data files are & check for any extra open batch files. These files have the format "qcb0xxxD, qcb0xxxH & qcb0xxxI" files (where xxx stands for the batch number & each file will have 3 file types associated with it - a D, H & I type - {Detail, Header & Index}) that are NOT corresponding to the ones you noted in step 1. (for example, if you have open batch 6, 7 & 8 in QCWIN - you should see those batch files in the data directory (as qcb0006D.xxx, qcb0006H.xxx & qcb0006I.xxx - same for qcb0007*.xxx and qcb0008*.xxx) BUT - are there any OTHER batch number files in there that do NOT show up in QCWIN?) If so, you must remove these files.
4. Now, go into QCWIN. Can you now print an open batch? Is so, that was your problem. If NOT - go on to next steps...

There could be an incorrect data path in the file associated with printing your qcwin reports. To check this:
i) Exit QCWIN
ii) Open Explorer again
iii) Go to your Windows directory
iv) Open the crwin.ini file
v) Look for the [ACCPAC.DLLInfo] section
vi) The line "ACCPACPath=" should contain the path to the drive where your ACCPAC GL (and QCWIN) data is. If it does not, you could get the Error 533 when printing the reports. You can edit this line by typing in the correct mapped drive to where your data is. the "ACCPACPath=" part should stay as that - just edit the text AFTER that and remove any incorrect information.

IF you still cannot print without getting Error 533 the problem could actually be a damaged batch control file. If this is the case, you only have a couple of options:

A. Restore from the most recent GOOD backup that you have prior to having this problem. You will have to re-key any transactions that were entered since that backup was done.
B. You can rename the qc batch control files, however this will DELETE any open check batches as well as your archive batches, and those transactions will have to be re-entered into QCWIN from scratch. (To do this go into the data directory and rename or remove the qcbctl'1, qcbctl'2 and qcbctl'R files.)
C. You can contact our Database Repair Department for a quote to repair your QCWIN data. Email: datarepair@softrak.com , Phone: (604) 736-3741 or Fax: (604) 736-6431 and ask for that department.

Hope this helps.
Regards,

Softrak Support

[This message has been edited by Softrak Support (edited 07-09-2001).]

Alright, here goes....checked out the data directory per instructions...first, no format qcb0xxxD, H and I, but did make note of the following:
Qca0005d.abc, Qca0005h.abc and Qca0005i.abc
Qcc0019d.abc, same for h and i
Qcc0021d.abc, same for h and i
Qcc0022d.abc, same for h and i
Qcc0027d.abc, same for h and i
Qcc0034d.abc, same for h and i

the only batch open in QCWIN is batch 34...

Your previous response much appreciated...should I proceed to delete Qcc19,21,22 and 27...will await your reply...thx

Hello again, Kevin!

Ooops! You are absolutely correct! Batches in QCWIN as well as Adagio Checks are qcc - not qcb. I was thinking of QIWIN invoice batches. Must have had "a mometary lapse of reason" - I apologize.

If the only "open" batch you have in QCWIN is 34, and you do in fact know that those other batches have been successfully dealt with, then yes - remove them. (You should still make a backup before doing any of this - ok? Even if to another directory on your hard drive or to diskette.)

Hopefully this is what has caused your batch report problem, and the resulting Error 533.

Good luck!

Regards,

Softrak Support

Cool, firing on all 8 cylinders again, much thanks for your help and assistance...PS in process of ordering Adagio Checks program...

Hi Kevin!

That's what we like to hear! I think you'll enjoy using Adagio Checks - there have been many features and enhancements implemented since QCWIN!

Take care,

Softrak Support