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#11814 - 03/14/08 01:46 PM Invalid Pointer Operation
Tony Martin Offline
Adagio Scholar

Registered: 07/17/00
Posts: 96
Loc: Chatham, Ontario, Canada
My customer is getting this error repeatedly in Order Entry since upgrading to 8.1A (070826).
It normally occurs while creating invoices and appears to be non-fatal.
Any ideas?
_________________________
Tony Martin
Code 6 Programming
519.359.0918

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#11815 - 03/14/08 01:49 PM Re: Invalid Pointer Operation [Re: Tony Martin]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Does the data pass the DIC? Where (specifically) does the error occur? Does CHKSYS report any problems with the install?
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Andrew Bates

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#11816 - 03/14/08 01:54 PM Re: Invalid Pointer Operation [Re: Retired_Guy]
Tony Martin Offline
Adagio Scholar

Registered: 07/17/00
Posts: 96
Loc: Chatham, Ontario, Canada
DIC - OK
CHKSYS - OK

This client has >1Gb database with 75,000+ inventory items, I'm wondering if this is a network timeout issue similar to the 'exception reading...' errors.
_________________________
Tony Martin
Code 6 Programming
519.359.0918

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#11822 - 03/14/08 03:16 PM Re: Invalid Pointer Operation [Re: Tony Martin]
Tony Martin Offline
Adagio Scholar

Registered: 07/17/00
Posts: 96
Loc: Chatham, Ontario, Canada
The error occurs immediately after printing an invoice...
_________________________
Tony Martin
Code 6 Programming
519.359.0918

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#11823 - 03/14/08 03:22 PM Re: Invalid Pointer Operation [Re: Tony Martin]
doswalt Offline
Adagio Specialist

Registered: 11/10/06
Posts: 319
Loc: AL
Are you printing from the Preview screen or using the Print funciton?

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#11824 - 03/14/08 03:27 PM Re: Invalid Pointer Operation [Re: Tony Martin]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11550
Loc: Vancouver, BC Canada
Hi Tony,

Did a search, and nobody else has reported this error. Is the 'invalid pointer' error the first error that occurs, or was there another one that happened first? Sometimes this error can be a symptom of a problem further up the chain.

Does 'repeatedly' mean every time or frequently or often enough?
Is this a problem for all users, or only some?
Does print preview give the same error? Print/Fax/Email?
Printing from Current or Historical invoices?
Printing from the grid or the Print Invoices function under Maintenance, or both?
Do all invoices specifications have the same problem, or just the one in use?
Does sample data have the problem?
_________________________
Regards,
Softrak Tech Support

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#11827 - 03/14/08 04:02 PM Re: Invalid Pointer Operation [Re: Softrak Support]
Tony Martin Offline
Adagio Scholar

Registered: 07/17/00
Posts: 96
Loc: Chatham, Ontario, Canada
Some answers...
'Repeatedly' means 'Often enough to be annoying'
Only one user has reported this problem, but this is the only user with volume.
Print preview is fine.
Printing from current invoices.
Printing from the grid window.
All invoice specs display same problem.

Have yet to test sample data, now 5:02pm on Friday...

...it's 'Miller Time' !
_________________________
Tony Martin
Code 6 Programming
519.359.0918

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