That's very unfortunate for me, but not for you, I guess!
We have enough technically savvy personnel in this office that we can download and install our own Service Packs, yet instead you are telling me that I have to contact AND PAY our partner/dealer to install this for me.
I'm disappointed with this, and I feel this practice is unfair to the end user.
We already pay annual update fees to ensure that we have the latest and greatest versions of the software, but once again we have to open our chequebooks in order to eliminate a "bug" that you've already discovered but are refusing to release without further compensation, and have given me no indication as to when it will be released as a service pack, if ever.
This ?fix? should be offered to the end-user as soon as possible. We are already out-of-pocket due to this error by having staff get locked out and disrupting their work. We shouldn?t also be penalized monetarily to repair your error. On top of that, we will also have to wait for the partner/dealer to have time in their schedule to install the fix, so once again, we are losing money. It is understandable that all software packages and upgrades will have issues, but it is incomprehensible that you are instructing me to pay to have the bugs worked out of your program. We have paid for the program, we pay annually for updates, how much more do we have pay to use your program without it costing us time and money every time we login?