Users of Adagio DataCare and BankRec may get errors when attempting to use the Help file because these applications use Compiled (CHM) help format, and a Windows security patch affects loading CHM files from a network drive. Loading locally stored CHM files works OK, and one solution is to copy CHM help files to a local workstation.

There are a couple knowledge base articles on the Microsoft site that can be used to create exclusions and allow access of CHM help files from a network:
Knowledge base KB892675
Knowledge base KB896054

There may be other knowledge base articles pertinent to the scenario.