quote:
Originally posted by Softrak Support:
Hi Steve,

What you are probalby running into is that Quik Reports for Windows respects the Accpac settings to format phone number in the Company Profile. In the case of AR, if the setting is to format phone/fax numbers, the fields that display for the AR customer list in QRWin should be 'formatted phone' and formatted fax'. If the setting in AR is to not include formatting, then the QRWin fields are 'unformatted phone' and unformatted fax'.

Soemthing is probably getting confused when Quik Reports for Windows is trying to read the AR company profile, thus nothing is being read. When are you able to see the phone/fax fields and when is there a problem? There should not be a difference between the versions in this matter.

There is a program included with QRWin 6.2B called wrupdate.exe, which is used to convert reports when a module (such as AR) is updated. You shouldn't need this if you have AR 6.1A or AR 6.5A, but if you want to give it a try, make a backup copy of your report, run the wrupdate.exe program, and choose to update the copy.

Note also that Quik Reports for Windows is not yet compatible with AR 7.0 at this time, but will be shortly. Check the website home page for information on AR7.0 compatibility.

Hello,

I just tried the program called wrupdate.exe, but it didn't work. I've made some other tests, and here are the results.
All the tests above were made using QRWIN 6.2B with a report made with the 6.2A version. When I asked to have the field "fax number formated", QR gives me the "contact" field. I also see the "fax number unformated" instead of "phone number unformated" and I have a blank field when I ask for "fax number unformated". It's a bit confusing because everything's fine when I open the report with the QRWIN 6.2A version (the version used to make the report). I've also made a new report from the 6.2B version and it works well too. I see all the fields in their good places.

I hope you'll be able to help me...
Thanks again.

Steve Perron