Posted a sales invoice in "Invoice" module to a salesperson who has not been an employee for 10 years, and is not even in the Invoice module as a salesperson. Restored the invoice as a credit note and then restored it again, changed the invoice number and the salesperson to the correct salesperson. Posted those. Changes show as being correct in AR in customer reports, and in job cost in job status reports. However, printing the sales invoice listing, the original invoice is not included, and therefore the report is not correct.
Question 1 - Why is the report not showing the invoice and calculating the amount in the totals?
Question 2 - How do I correct the situation?
Question 3 - Why did it post with the salesman who isn't even listed as a salesperson in the invoice module?
Question 4 - How can I delete the salesman/manager from the Job Cost module where he (there are actually several in the same situation) is still listed. When I attempt to delete the managers in question it states I'm not able to do it since they are being used in records. I created a gridview report to see where they are being used but can't isolate the "exact" jobs or invoices. I'm talking about managers/salespeople who haven't been working here in a very very long time.
Thanks,
Karen