Hi Patricia,

My apologies for the month late response. LONG story short we did a complete reformat of the workstation in question.

BUT it was your suggestion about the AdagioV3PDF that got us pointed in the right direction. I was grasping at straws obviously and while the V3PDF reinstall didn't work it was the attempt at uninstalling all PDF loaded by Adagio and it was there that some could not be uninstalled hence the reformat of the hard drive.

Again my apology for not reaching out sooner but next time this happens will look take your suggestion as the first thing to look for.

Scott