Hi Holiday,

You will have to do an AR Adjustment for the original entry or entries to the Customers accounts affected, make sure you do not have any retrievals to GL pending when you post the adjustment batch. Retrieve into GL and delete same. This will re-align your AR to the GL. ..

This is heavy lifting and as Dan mentioned you may need to get assistance from your Adagio Consultant.

Another very important question I have, If you are importing information into your AR, you must not AUTO POST, allow the responsible user to PRINT the batch and double check BEFORE POST. Never automate this process, don't care how FOOL PROOF you may think.

Your problem is a simple fix....now that you have found the exact error causing your GL Control Account to differ from the Sub Ledger.