Hi Janie/Clint,

The History files underwent a structural conversion for 9.3A, including a new index by date, so certainly there were changes in this area.

I suspect the size of the data is relevant. When I check with sample data (which is very small as compared to what you might have in history), the loading is instant.

When I check with a backup of client's data with 3 million history details, the results are extremely slow when a specific customer or range or customers is selected. It's much faster when there is no customer range (ie blank to ZZZZZZ).

On the same data, a specific item or range of items made things faster than all items, as I would have expected. So there is something different about a range of customers. I will forward your comments to R&D. Thank you both for bringing this to our attention.

I think for now, I would recommend not selecting a customer range, and if you really need a particular customer range, export the results to Excel from the Excel Direct button and do the filtering there.