Hi Susan,

Support is mistaken. An unacknowledged message will be closed by xConsole and the application terminated.

For xConsole to work correctly, it is important that NO ONE accesses the network data from an Adagio module running on a local drive. Please make sure that all your shortcuts point to the same Softrak Folder on your network to launch Adagio.

Could you list the versions you are running please? Using \Softrak\System\CHKSYS.EXE | List Versions is probably the fastest way of building the list.

Also, was the shutdown a scheduled or one-time shutdown request (I'm assuming it is a scheduled request).