I did not hear back from Softrak on whether you understand the suggestion I made above. Here it is again (for when a ship-to code is not used).

I would like to suggest that for the two fields appearing on both the customer master Customer tab and the Invoicing tab - ie contact and email - there be an option to force the pair to default onto the Bill to/Ship tab on new orders from the Invoicing tab, even if they are blank there.

If you don't understand it, I'll try again with different words.

Steve