There's alot more going on that I don't think can be answered in this avenue. There are errors that haven't been reported before. I would strongly suggest getting you dealer involved with this.

Please note that we cannot gurantee that this will work with every dot matrix printer. Our Windows-platform products were designed with laser printing in mind, and though we have done as much as possible to allow character-based printers and custom page sizes, we can't say it will always work.