Hi Ishana,

When you say the prompts in the Company profile do you mean AR or OE? When we were setting up something similar at one of our clients we figured out that you also need to enable "Prompt on hold?" and "Prompt if over credit limit?" in the AR Company Profile on the Batch tab if you want the alerts to pop up in OE.

We also found it useful to have the customer aging pop up each time someone logs into AR each day to update whether a customer was over their credit limit and should be placed on hold. This can be enabled under User Preferences.

Lauren