Hi, Susan,

As the workstation install did what was required of it on your other workstations, I'm thinking there is a difference in the Windows security for this particular user and that this is why the appropriate file did not get copied to their c:\Windows\SysWOW64 folder.

You can copy the serverdrive:\Softrak\System\Win32\msvcr110.dll file dated 11/06/2012 to this user's c:\Windows\SysWOW64 folder. Please ensure it is copied to the SysWOW64 folder.

This should resolve this user's Adagio emailing issue.