Hi Kristin:
This is a perfect time to get your Adagio dealer involved. The symptoms you describe shouldn't be happening, yet you can reproduce them. No one else has similar symptoms and therefore the Forum can't really provide an answer. Your dealer can troubleshoot and find an explanation. If you want to start the troubleshooting, see if you get the same results on all computers and then see if you get the same results with sample data (though it may not have enough customers for a valid test).