No problem Barb. The Serial Number details get 'auto-inserted' based on the qty shipped, not the qty ordered. If you are strictly doing an order (and not shipping anything), then no serial number lines will be inserted. Typically, serial numbers are not known at the time of order, but rather at the time of shipping.

But you are correct that when invoicing an entered order that uses serial numbers, there is no warning that the serial number lines were not yet added, nor are they auto-inserted at this point.

To get this to work as it is now, you would need to enable the 'qty shipped on orders' option in the OE company profile. Then when entering the order, enter or have the qty shipped be the same as qty ordered. This would insert the serial number details automatically. But this may not be the desirable setup for your company, so if you don't currently have this option on, it may be best to decide or discuss what the best route is for you.