Well, I used to think I was pretty capable, but this has me stumped. I went into Inventory, made sure that under the "units" tab, I had a "1" in the space marked "serial numbers". Then went into OE and pulled up the profile, went into the tab marked "System Defaults" and ticked the toggle marked "serial entry mode" and changed it from none to auto. Entered a new order. Nothing happened. Tried changing it to "prompt" and entered a new order. Nothing happened. It is still allowing me to enter the item, and also to invoice it, without saying I must put on a serial number.

Is there any additional field that I'm missing?

I'm stumped at this point! Should be easy!

Thanks so much.

Barb