Hi Barb,

There also in an option in the OE company profile called 'Serial number mode', which controls whether the serial number prompt appears or not. This can be found on the 'System Defaults' tab. If it is set to 'None', then it won't matter whether or not you define serial numbers on the IC Item - you will not get a prompt to add them to your order. You have to pick either 'Auto' (which automatically adds the required number of serial number details) or 'Prompt' (which will ask if you want to add the serial number lines before doing it).