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Originally posted by Softrak Support:
From our first response -

I am beginning to think that you need your Dealer to take a look at this again more closely, or perhaps you would consider either purchasing a technical support 'Incident' (this issue only resolved) or signing up for the Combined support plan that Softrak offers (this would be the best deal - upgrades and tech support for one full year)? Then we will be able to take a look at your data, which should help us to find a resolution for this much more effectively.

Again, I really don't think this is a program-related problem, but something in this data-set that is causing this to occur, as all other postings were successful in your other Companies and other departments.

Within the 3 departments that are left, there could be accounts that will be updated that no longer exist in your system - were any accounts deleted or made 'inactive' at any time prior to this? This could be part of the problem, as there could be many accounts within the 3 departments left to close - one or more of those accounts may no longer exist in your system - thus the 'invalid account' message returned when the system tries to close those Depts to RE.

Regards

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Thanks for your help - I will have the dealer call the support team and see if they can fix it.

I love this program. I was using Accpac Plus prior to this and this one is so much nicer.

I will look to see if there are accounts that were made invalid but I don't think so.