quote:
Originally posted by Softrak Support:
Hi Mary

You should not have to 'recreate' this Company, but it would be helpful if you could answer all the questions I asked. The ones I need answers for are:

- Does account 300 still exist?
- Is it still 'active'?
- Is it in fact still designated as an 'R' type (retained earnings) account?

In your Ledger Company Profile, what do you have checked for the following 'Options':

Enable provisional posting?
Enable prior year posting?

In the Fiscal Period Calendar screen of the Company Profile - is the FP you are trying to close to still 'Open'?

In File - Options, do you have the 'Field verification' option checked?

The fact that your other Companies and other Departments had no problem closing indicates that there is something different with these 3 Depts. Checking all areas as we have outlined will help. (Do these Departments actually have balances in the accounts you are trying to close?)

Thanks, Mary.

BTW, if your Dealer is a Softrak Business Partner, they could contact us on your behalf and possibly send the data to us for investigation, to speed things up... however, they may have a fee for this.

Let's try to get to the bottom of it though by trying to give us all the information we ask for!?

Good morning

the 300 Retained earnings account are identified as "R" and are still active.

I have Prior year enabled but not provicinal posting.

I do not have Field verification enabled.

My fiscal year is still open.

Thank you