We have a client that has Trend Micro centralized management. The antivirus has a client install on the server as well. The issue is that the antivirus is thinking Adagio is a virus and it is quarantining files, renaming extensions and corrupting our Adagio install.

Their IT guy has excluded the Adagio Paths, and had to exclude some specific files such .exe files. But still the antivirus doesn't like the temp files, and we cannot exclude specific files since there is going to be always new files.

Does anybody has experience with Trend Micro and how have you dealt with this issue?

Any information will be greatly appreciated.