Hi, Ryan,

What environment are you doing the install under? Did you first unzip the downloaded file to an empty folder? I've run into this once before at a site using Terminal Services.

If there is something in your environment preventing the Crystal portion of the install in the normal way, go to the folder you unzipped to and look for, I believe it's, a Phase II folder. Within it will be another setup.exe. Run it and it will install the Crystal portion to the local workstation. When the install begins, make sure you use the Add/Remove button. You'll need the site's Crystal key code also.