Hi John,
Is the problem that nothing happens when you try to access the Financial Reporter help?
This was a known issue last year where the Windows registry setting to load the FR help file wasn't pointing to the correct place. Maybe the ability to re-write the correct path isn't happening?
There should be a copy of the LedgerFinRep.chm help file on the workstation - perhaps for now you could access the file manually.
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Regards,
Softrak Tech Support