I'm getting in on this thread a little late and wanted to "clarify" a few statements:

1) The DataCare backups to vitalEsafe are working properly. It is the email sending function that requires attention.

2) When I was asked about the email "issue" I advised the client that it was an email configuration issue and that he should work with his reseller to determine why it is not working. All the issues of SMTP vs. MAPI email, email port setup, foreground vs. background execution, etc. required professional assistance to resolve. I have tried to follow-up to see if the reseller was ever contacted to help resolve this issue but haven't received an email reply to my follow-up inquiries. Based on the posts to this forum, I can only assume that this has not been done.

3) With ISPs blocking port 25, requiring authentication to send email, etc. setting up an application to send email (especially on a server where the is most likely no email client configured) has become a non-trivial exercise that is best accomplished with the professional services of a reseller.

vitalEsafe normally attempts to defer such consulting to the customer's local reseller because they are the best equipped to have local knowledge about these issues and should be able to address this problem in a more timely fashion. vitalEsafe is ready to assist the end-user and reseller if there is an issue with our backup services that require us to be involved.

Regards,
Larry Bates
vitalEsafe, Inc.