Hi Barb,

Here is some technical information that perhaps may help out in tracing this. When Adagio Payables posts checks that are to be retrieved into Adagio BankRec, a data file BRAPRETR.dat is written to. This file will continue to grow when posting checks in AP until such time that you use Adagio BankRec to retrieve the file and create a new BankRec batch.

This data file exists until the Retrieve button is clicked. At that moment, the BankRec batch files are created and this file is deleted. So the file no longer exists to be retrieved a second time.

Perhaps it is possible for 2 workstations to have 'copies' of this file in memory or cached, based on what Ralph mentioned. Perhaps the BankRec or AP data was restored from a backup and this retrieval file was also restored when it should not have been.

As far as fixing, when checks are reversed in BankRec, this does not immediately reverse the checks in AP. You can safely reverse in BankRec and if anything gets sent to AP (either a manual check batch or pending statuses to the Check Reconciliation function) you can delete/clear them. This is precisely why we do not have changing check statuses in BankRec immediately and simultaneously make the same changes in AP - so that changes can be made within BR that doesn't adversely affect AP.