Hi there!
My issue is from Sales CQ 8.1 (080314).
Template could be pre-loaded with Adagio Sample, or created in Microsoft 2007 and saved as a .dot file. (Same result)

I do a mail merge to say 3 people, G, J and myself. I specify the template file.dot. CQ sends the converted .doc file.
I can open the attachment just fine when it gets to my inbox, however, when J and G open the file it contains just garble. This happens with any template file and doesn't matter if I send MAPI or Direct.
Thanks for any help!
Laura