When we enter orders, if the items are in stock we print them as Picking Slips on a spec sheet titled Picking List and send the paperwork out to be picked and shipped (or delivered). When the items are not in stock we print them as Confirmations on a spec sheet titled Back Order and place them in a Back Order bin. When new product is received every few days we have to pull the Back Orders from the bin and send them out to be picked. On any given day we may have a stack of a hundreds of Back Orders in the bin and hundreds of Picking Lists in circulation that have not yet been shipped or invoiced. In Adagio Order Entry, these documents are the same in that they both contain items on order that have not been shipped. I am searching for a way to report on these documents separately. To release back orders we currently use Order Action to produce a report that shows orders with unshipped items that shows quantities available. The problem with this report is that it not only shows all the Back Orders, but it also shows all the Picking Lists. It takes hours, sometimes days, to go through the report and locate the paperwork. The only way that I have figured out to refine this report to Back Orders only is by selecting the criteria "Print Status - Confirmation Printed". This works only if everyone remembers to print their Back Orders and if they always print them correctly to a Confirmation and not accidentally to a Picking Slip. Once an order is printed to a Picking Slip, the print status says, "Picking Slip Printed" even if you later printed the order to a Confirmation.

Does anyone have any ideas on how we can get better control on unshipped orders? I want to be able to release back orders more quickly and efficiently while also ensuring that we aren't losing any orders completely by not printing a full report and searching for all the unshipped paperwork.
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Susan Tennier
TDL Canada
Trenton, Ontario