Hi Bruce,

"Intermittent" can also mean that it only gets reported to us from specific sites (not others) and then fades from view. Yours is the first site that has actually documented the sequence of steps that makes the problem occur. Your site is unusual in that you are managing multiple company databases on the same terminal server. We are going to try and re-create that environment here and see if we can figure out what might be happening. One of the upgrades to OrderEntry moved where we stored the information about default specs and printers from a single file for a company to a workstation registry setting. It's possible that some of your workstations are picking up the file setting because their registry has never been updated. As I said, we'll try and re-create your specific configuration and see if we can duplicate the behaviour in a space where we can inspect what the program is doing. I wouldn't bother uninstalling and re-installing OrderEntry. You could edit the file OEWININI.dat and remove the following sections:

if you find them. Those sections are no longer used in Adagio OrderEntry V8.1B

Your description of the problem has also raised a problem with the location we are using to store the printer and document defaults. Since these are stored by use (workstation), then there is only a single default for all companies that user references. I think that might be a contributing factor to the behaviour you're seeing.

PrintBoss can send different copies [b]to different printers [i]in different sequences (one by customer, one by invoice number)[/bi] - something Adagio will never be able to do. It can also email copy 1 and print copy 2 and fax copy 3. Very few companies need this powerful document management, but PrintBoss solve virtually all document managing issues for them.

I do understand the hassle this is causing you and appreciate the time you have spent figuring out the circumstances that recreate the problem. Thanks for your patience.