Hi Bruce,

Could you have each of your users go into "File | Options", change something, exit, and go and change it back?

The specifications are stored by user in the registry (now), but they used to be stored in a file called WINOPT.xxx (or something). Perhaps this is why the problem is intermittent.

(Having said that, I'd strongly recommend PrintBoss as a complete solution to a myriad of document handling problems. I would like to try and get to the bottom of what's causing the behaviour you're seeing though).